Do you offer a free trial?
Yes! All plans include a 14-day free trial with no credit card required. You get full access to all features in your chosen plan so you can explore everything before committing.
Can I change my plan at any time?
Absolutely. You can upgrade or downgrade your plan at any time from your account settings. When you upgrade, the new features become available immediately and billing is prorated. When you downgrade, the change takes effect at the start of your next billing cycle.
Do you offer discounts for annual billing?
Yes. Choosing annual billing gives you
2 months free — roughly a 17% saving. Contact our team at
sales@kenmoresolutions.com to set up annual billing.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as bank transfers. For clients in Dominican Republic, Haiti, and Africa who prefer alternative methods,
contact us — we'll find a solution.
Are there any hidden fees?
No hidden fees whatsoever. The monthly price you see is what you pay. The only additional cost is the 3% payment processing fee that applies when your clients pay you through our built-in payment system.
How long does setup take?
Most businesses are up and running within 30 minutes. To get everything fully configured — contacts, products, team members — we recommend allowing 3 to 5 days before your official launch. Enterprise clients receive a dedicated onboarding specialist.
Can I import my existing customer data?
Yes. You can import contacts, products, and employee records via a simple spreadsheet upload (Excel or CSV). Our support team can also assist if your data needs cleaning or reformatting.
Do I need technical skills to use Kenmore Business Suite?
Not at all. Kenmore Business Suite is designed for business owners and their teams — not IT specialists. The interface is intuitive and every feature is documented with step-by-step guides.
Does the software work on mobile?
Yes. Kenmore Business Suite is fully cloud-based and mobile-responsive. Your team can manage clients, dispatch jobs, send invoices, and receive payments from any smartphone or tablet — no app download required.
Does it support credit card payments?
Yes. Our integrated payment system accepts all major debit and credit cards — including EMV/chip cards — as well as bank transfers. The flat processing fee is 3% per transaction.
Can I customize the platform for my industry?
Yes. You can customize pipelines, invoice templates, report formats, and automation triggers. Enterprise clients can also access the API to build deep integrations with their existing tools.
Is my data secure?
Absolutely. All data is encrypted using SSL/TLS encryption. Our servers are backed up daily and our Enterprise plan includes a 99.9% uptime SLA. We never sell or share your data.
What kind of support is available?
Starter: email support — Business: priority email — PRO: priority phone & email — Enterprise: dedicated account manager with 24/7 priority support. All plans include access to our help center and documentation.
Do you offer support in French and Spanish?
Yes. Our support team is multilingual and can assist in English, French, and Spanish. We serve clients across USA, Canada, Dominican Republic, Haiti, and Africa.
How do I contact the support team?
